Our refunds policy is constructed in accordance with The Consumer Protection (Distance Selling) Regulations 2000 . Specifically:
1.0 Product purchase: All customers are given a 'cooling off' period of 7 days after they receive goods purchased, allowing them to ensure to their satisfaction that they have received the goods that has been paid for. If during this 7 day period you are not satisfied you may return the item to us (at your own cost), in the quality and condition it was sent in, and we will issue a full refund.
1.1 Refunds may be issued if the goods have become damaged or lost during transit. In this instance we would seek to procure compensation from the postal or courier service in question. If successful, the full amount of the compensation (up to a maximum of £32) will be awarded to the customer. You are not eligible for a refund while compensation claims remain pending. In the event compensation cannot be obtained, we are not under any obligation to make a refund. We may, however, occasionally decide to refund in these circumstances at our own discretion.
1.2 A refund may be given in the event that a purchased item becomes unavailable due to damage or loss of stock.
1.3 Refunds are not otherwise issued and you may not ask for a refund after the specified 7 day period.
Please email contact email@example.com indicating and explaining your desire for a refund. We will then investigate the request to determine your elligibility. If successful, we will refund your payment card if applicable, or send you a cheque by return.
If you have any other questions regarding our refunds, please contact firstname.lastname@example.org